Privacy Policy

Privacy Policy

Protecting your privacy is a top priority. This Privacy Policy outlines how personal information is collected, used, safeguarded, and shared when you access or use our website, services, or casino hotel properties worldwide.

1. Information Collected

Personal Details: When you book accommodations, sign up for newsletters, or join loyalty programs, we may collect your name, contact info, birth date, payment details, and identification documents as required by law.
Usage Data: Information such as device type, IP address, browser used, pages visited, and session duration may be gathered to understand how you interact with the website and services.
Cookies & Tracking: Technologies like cookies are used to improve your experience and help analyze user behavior and website traffic.
Third-Party Sources: Information may also be obtained from partners like payment platforms or marketing affiliates, in accordance with applicable privacy standards.

2. How Information is Used

To complete reservations and handle payments at hotel and resort properties.
To offer personalized promotions, reward program benefits, and customer service.
To enhance services, website functionality, and marketing strategies.
To comply with legal duties, including responsible gaming and anti-money laundering laws.
To send updates, promotional messages, and important notifications.

3. Sharing of Information

Shared with trusted service providers (e.g., payment processors, IT vendors) strictly for service delivery.
May be disclosed to legal authorities or regulators if required by law.
Personal data is not sold to third parties.

4. Data Protection

Strong technical and organizational measures are in place to prevent unauthorized access, data loss, or misuse.
Onsite and online systems follow strict security standards to ensure your information remains protected.

5. Your Rights

You can request access to your data, make corrections, or ask for deletion where appropriate.
You may opt out of marketing emails at any time.
Requests regarding data portability and processing restrictions will be handled in accordance with relevant laws.

6. Data Retention

Personal data is stored only for as long as necessary to meet operational needs and legal obligations tied to the hotel and resort services.

7. International Data Transfers

If services span multiple countries, your data may be transferred internationally with safeguards in place to ensure proper protection.

8. Minors’ Privacy

No data is knowingly collected from individuals under the legal age for gambling activities.

9. Policy Updates

This Privacy Policy may be revised from time to time. Any changes will be published along with the date of effect.

10. Contact Information

For questions or concerns about this policy or how your personal data is handled, please contact the designated Data Protection Officer.